Home FAQ

Frequently Asked Questions

We’ve made Gleem as quick and easy to use as possible, however sometimes a bit more detail is required. These are our top questions:

How to book a clean

  • How do I make a booking?
    All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It's as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.
  • What if I don't want to book online?
    That's ok if you don't want to book online - we have a dedicated Customer Service Team here at Gleem so just give them a call on 0800 808 5544 or email us at hello@gleem.co.uk and leave your number and one of the team will call you back.
  • Do I need to enter my card details to book?
    Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.
  • How do I amend or cancel my booking?
    It is simple to amend or cancel your booking, you can either to your account or please email us at hello@gleem.co.uk and we will take care of your request. Please give us 24 hours notice if you wish to cancel your booking otherwise there is a £40 cancellation charge.
  • Can I make a same day or last minute booking ?
    Of course! We are really proud of the fact that we can book you in for a clean on the same day (our record was being able to find a cleaner for a job on a Friday evening in just 45 minutes!). Just give us a call on 0800 808 5544 and we will book you in for that short notice clean at a time that suits you.

Gleem guarantee

  • What is the Gleem guarantee?
    We guarantee that you will be delighted by the results of your clean. If for some reason you are not just let us know within 48 hours and we promise to send a cleaner back to put it right for free. It's as simple as that. We don't pay our cleaners until after this time period, so there is no risk when you book a Gleem clean.

Our cleaning service

  • What does it cost to clean my home?
    We have made it easy to book a cleaner with our flat-rate pricing based on the number of bedrooms in your home. That means you don't need to try to work out how many hours it might take to make your home sparkle. To view our pricing go to our Pricing page. There are no surprises with our pricing. It's as simple as that.
  • What services do the cleaners provide?
    We offer three types of cleaning service. standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A deep clean which is a more thorough clean which we recommend if your house hasn't been cleaned professionally in the last three months. We can also offer you do move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services.
  • How do I know what has been cleaned?
    All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they leave the checklist behind for you. That way you can be confident that all of the tasks have been completed to the highest Gleem standard.
  • What is a deep clean?
    A deep clean is for first-time customers or customers who haven't had their home professionally cleaned in the last three months. To see the extra things we do for deep cleans, check our Pricing page.
  • Do you offer end of tenancy cleans?
    Of course we do! At Gleem we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know.
  • Why do you charge a flat rate price?
    We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!

On the day of your clean

  • What time will the cleaners arrive?
    Our cleaners will always try to arrive on time for your clean however do please allow 30 minutes to take into account heavy traffic. We recommend if you need to leave your house for example by 11am that you book your clean for 10:30am to make sure the cleaners are there in plenty of time before you need to leave. We will give you a call if your cleaner is going to be late but please call the Customer Service Team on 0800 808 5544
  • How many cleaners do you send?
    We typically send 1 cleaner, but for larger properties (and large one-off cleans) we will usually send 2 cleaners to get the job done in the same day.
  • Do your cleaners bring their own supplies?
    Yes, our cleaning teams come completely prepared to make your house shine! They will bring the following:
    • Vacuum cleaner (if you don’t have one)
    • Mop and bucket
    • Kitchen and bathroom cleaner
    • Window and glass cleaner
    • Furniture spray
    • Oven cleaner
    • Non abrasive spray
    • Bleach
    • Non abrasive cleaner
    • Sponge cleaners
    • Cloths for windows, floors, furniture
    • Steel scourers
    • Gloves
    • Products against lime scale and mould

About your booking

  • Can I book a regular clean?
    Yes, of course! Just select the frequency of your clean, monthly, fortnightly or even weekly, when you make your booking. To say thank you we will even offer you a Gleem discount for booking a regular service. After your first booking your future appointments will be automatically booked in so you can expect your cleaner at the same time every week, fortnight or month.
  • Can I book for any time?
    Of course! We put you into control so you will be able to view and select available appointment times from our online calendar.
  • What cities do you clean in?
    At the moment our cleaners work hard to make Bristol, Bath and Cardiff sparkle. Take a look at our cities pages to see a list of the areas in these cities where we clean. If you don't see where you live on these pages just get in touch at hello@gleem.co.uk and we will let you know if we clean in your area or when we plan to start to cleaning there.
  • Can I make special requests?
    Absolutely! We put you in control so if you have got a particular product you would like us to use in your kitchen or a precious vase you want us to avoid when dusting just include the information in your booking. We will then pass these details onto the cleaner.
  • What happens after I make a booking?
    Once you have completed your online booking you will immediately receive a confirmation email. This is there to reassure you that your booking has gone through. We will then contact our best cleaning teams to see who is available to complete your house clean. Once we have assigned a cleaner to the clean we will send you another email with their name so you know who to expect. We also send text message reminders to you before the clean, to make sure you don't forget!
  • How do I edit a booking?
    It is simple to edit your booking online. So if you change your mind and decide to add on an oven clean or choose to book a deep instead of a standard clean we can accommodate that request. If you wish to edit your booking less than 24 hours before your clean then please call the Customer Service Team on 0800 808 5544.
  • Do you offer discounts for regular customers?
    Yes we do. If you book a regular clean with Gleem you can get:
    • 10% discount for a monthly clean
    • 12.5% discount for fortnightly clean
    • 15% discount for a regular weekly clean

Extras

  • What extra services to do Gleem provide?
    For an extra charge you can book a number of services on top of your clean including:
    • Cleaning the oven
    • Cleaning the fridge
    • Cleaning the inside of your windows
    • Professional carpet cleaning
  • Is there anything you can't do?
    We would like to say no, that anything is possible here at Gleem. However we don't clean the outsides of windows, mow lawns or walk your dog. However if you do have any special requests or want a hand in arranging any of the above then just get in touch as we would love to help you.
  • Can I make regular or one-off special requests?
    Of course, just include the information when you make a booking and we will pass on the details to your cleaner.
  • Do you do carpet cleaning?
    Yes we do! We can arrange for a professional carpet cleaner to clean your carpets after we have finished cleaning your home at a cost of £40 per room. All you have to do is select carpet cleaning on our online booking form and how many rooms you would like cleaned and we will take care of the rest.
  • What carpet cleaning machine do you use?
    We use a number of different carpet steam cleaning machines. Relax knowing that all are professional, high quality machines and will do a great job of making your carpets sparkle!
  • How long does carpet cleaning take?
    We estimate around 45 minutes per room.
  • Do you perform carpet cleaning at the same time?
    No, we time your cleaning perfectly so that we have finished cleaning your home just before the carpet clean begins.
  • Can I walk on the carpet immediately?
    No, please let the carpets to dry for at least a few hours (overnight if possible) before walking on them.

Billing and payment

  • How do I redeem a discount code or voucher?
    It's easy, all you need to do is include the code on the booking form when asked and the discount will be removed from your booking instantly.
  • How do I pay?
    We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment
  • When will my card be charged?
    We will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed.
  • Is my card payment secure?
    Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com
  • Will I be charged if I cancel my booking?
    If you cancel your clean within 24 hours of the scheduled time, we have to charge you a cancellation fee of £40. If you re-book a clean with Gleem then half of the cancellation fee will be applied towards your next service.

Insurance & keys

  • Do you have insurance?
    Oh yes! Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
  • How much insurance do you have?
    We have £2 million public liability insurance. We also insist that each of our cleaner teams have their own insurance too. That way you have total peace of mind that your home and belongings are protected. If you have any questions about our policy please email hello@gleem.co.uk.
  • Are your cleaners insured?
    Of course, all of our cleaners are insured. Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
  • Do I need to be home for my booking?
    No you don't need to be home whilst we clean your house. If you would like to leave the key with a neighbour or somewhere secure then we can collect it. Just add instructions when you make your booking. On your first clean with Gleem we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on but we understand that isn't always possible.
  • Can I leave my keys with my cleaner?
    Of course, if you book a regular clean with us we will always assign the same cleaner to the job. If you would like to leave your keys with your cleaner they will keep them secure for your next clean.

Gleem cleaners

  • What is your recruiting process?
    We hire only the most motivated, reliable and experienced cleaners in your area. To be accepted as a cleaner for Gleem all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams finally we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family.
  • How do I become a trusted cleaner at Gleem?
    Simple, just email us at hello@gleem.co.uk telling us a bit about your cleaning experience, and we'll help you apply.
  • Can you provide a replacement cleaner if my cleaner goes on holiday?
    Yes, we will. Your cleaner will need to take a well deserved holiday from time to time and when they do we will send another reliable cleaner around to complete your clean to the usual Gleem standard.
  • Are Gleem cleaners well looked after?
    Yes, we are a close knit team here at Gleem and we have got a close relationship with all our cleaners. We pride ourselves on allowing our cleaners to work flexibly which is important where they have children to collect from school or other caring responsibilities. We also pay our cleaners more than other cleaning companies do, this is so we attract only the most experienced and reliable cleaners in your area.
  • Will I get the same cleaning team every time if I book a regular clean?
    Sure, you will get the same team every time. Unless someone is unwell or enjoyed a well deserved holiday from cleaning we will keep sending the team that you are comfortable and familiar with.

Feedback

  • How do I give feedback
    We will send you an email once the clean is complete asking you for feedback. Please do take time to complete this as we like to give our cleaners a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.

Referral scheme

  • Do you have a referral scheme?
    Oh yes we do. Once you have booked a clean with Gleem you will be given your own personal Gleem referral code: you will also find this code when you manage your booking online. All you have to do is write this code on your Gleem vouchers and hand them out to your friends and family. You could also text or email them the code if that's easier. When someone uses your code and books a Gleem clean they will get a fantastic £10 their first clean and as a thank you to you we will give you £10 of cleaning credit too.

What is 'Gleem of Hope'?

  • Do you donate any money to charity?
    Yes we do, we have set up 'Gleem of Hope'. We are proud to say that we donate 1% of all our profits to the charity FRANK Water. FRANK Water aims to address a big problem: providing safe drinking water to the 784 million people worldwide who still lack access to this basic human right. FRANK Water has funded safe water and good quality sanitation for more than a quarter of a million people across 128 communities. So by booking a clean with us you are helping others to access clean water.
  • What is 'Gleem of Hope'?
    We believe there is more to life than cleaning, and so we have set up 'Gleem of Hope'. This is the name that we have given to our charitable activity. We are proud to say that currently we support FRANK Water and donate 1% of our profit from each clean to them.
  • Why is Frank Water your chosen charity?
    We decided to link up with FRANK Water because we were really inspired by the work that they are doing in India to give communities access to clean water. We are aware that the process of cleaning a house uses quite a lot of water and we are fortunate that this is a resource that we have easy access to so we would like to contribute to a charity that supports those that don't. Also like us FRANK are Bristol based (and have a rather lovely heart shaped logo like us) so it made sense that we link up with them.

Why Gleem?

  • What makes Gleem high quality?
    We take a different approach to cleaning to ensure that we deliver a high quality service. We only employ only the most reliable and experienced cleaners in your area, we have a dedicated customer service team to answer any queries and we have a state of the art booking system to make it really simple for you to book a clean. Our cleaners all wear uniform and work to a checklist on every clean, so you know that your home has been cleaned to the highest quality.
  • Why should I book a clean with Gleem?
    Gleem is the high-quality, on demand, cleaning company. We want to give your home the love it deserves and make it sparkle. We don't think you should spend your precious time searching for a trusted cleaner. So why not let us do the hard work and find you a quality, reliable cleaner who fits in around your life? We have made it easy with our 60 second online booking process, our flat-rate pricing structure plus our promise to find you a cleaner to do that last minute clean. We are really proud of that last one thanks to our flexible and dedicated Gleem cleaners who make it possible.

Ready for an amazing clean?