The Vision at Gleem

I am Joseph Edwards, the founder of Gleem. 

 

As Gleem continues to grow, my passion around leadership continues to develop. In this blog post, I am going to talk about Gleem’s employees.

 

From day one, Gleem set out to be different. At the outset this meant providing a service that was as flexible as possible for home owners. We used self-employed cleaners, and were passionate about being high-tech and on-demand.

 

This approach worked at the outset, however we started to notice a key limiting factor in the business: churn. We were using a workforce that presented multiple problems when it came to ensuring they were able to show up, on time and do a good job…it hurt, and Gleem struggled to hold onto customers, meaning we struggled to grow.

 

As the business continued, we began making tweaks and changes to the business model. We began to hire PAYE employed cleaners to service our customers’ homes. We found that our employees started to show up on time more often, and we could organise a cleaners day around multiple sites. Things felt like they were moving in the right direction. But, we weren’t spending enough time with our cleaners: training them and ensuring they were committed to their roles. Although we were showing up on time, we noticed that cleaners would leave abruptly, ignoring their notice periods, and putting Gleem is a mad scramble to reassign cleans (without enough cleaners to do so). This led to additional problems: our current cleaners were overworked, increasing the risk that they’d up-and leave and we also now had the risk of a whole raft of customers cancelling their services if we couldn’t fulfil.

 

I took some time to reflect: I began Gleem selfishly because I wanted to enjoy my job. The more we grew and experienced office life, the more I knew it was important for my office team to enjoy theirs too. Gleem needs to be representative of me, and therefore Gleem needs to enable people to enjoy their jobs.

 

This has become the office teams passion, is becoming all of our cleaners passion and is Gleem’s reason for existing: to empower as many people as possible to enjoy their jobs.

 

Gleem is by no means perfect. We are young, inexperienced and often focus too much upon being a business, neglecting the actual cleaning we perform. The one thing that we are, is passionate.

 

In everything that we do, we think about our employees and if it will empower them: because if it will, it will foster a hard-working community of people all joined together on a mission to help each other and to help people like us. Everyone wants to enjoy their job, and it is our collective responsibility to ensure that this happens.

 

I’ve spoken with cleaners, customers, our office team, strangers and myself. This is a work in progress, but for now, it embodies Gleem’s aims. This is Gleem’s vision:

 

Gleem add sparkle. Our caring community makes people feel valued.

We maintain the upmost respect for all of our staff for the important role they play in the lives of others and provide them with the opportunity to develop themselves to the level they aspire to reach.

This environment empowers over 100,000 staff who deliver an unrivalled quality of service and creates a reputation synonymous with the standard of service we provide and the enjoyment our staff get from doing their best.

 

Prepare to Be Scared! Places to Visit This Halloween

 

 

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As you all know, Halloween is just around the corner and we at Gleem are shivering in excitement for the ghoulishly good spectacles ghosting their way across Bristol and Bath. Buckle in reader, because you are in for a frighteningly good night…

 

Bristol

 

Lola Lo

A Tiki club set in the heart of Bristol is having three spook-tacularly themed nights in celebration of Halloween, kicking of the celebration with Freak of the Week (Friday 27th), An American Horror Story (Saturday 28th) and Coco Beach Haunted House (Monday 30th). Book your tickets now!

https://www.designmynight.com/bristol/clubs/lola-lo-bristol

67 Queens Road, Bristol, BS8 1QL

 

 

Ru Paul’s Max and Raja

A music fan looking for a different venue than a nightclub? Look no further, for OMG bar is proud to present Ru Paul’s Queen’s Max and Raja’s ferocious lip-sync battle on October 31st. Grab a ticket before they’re all gone!

https://www.designmynight.com/bristol/clubs/omg-bar/omg-presents-ru-pauls-max-and-raja

4 Frogmore Street, Bristol, BS1 5HX

 

 

FEAR

Not for the faint-of-heart, Avon Valley Adventure and Wildlife Park is hosting its award-winning horror event – FEAR. With three terrifying attractions: Phobia, Purgatory, Anarachy and a yet-to-be-revealed fourth for this year, along with Killzone, an interactive shoot-out experience alongside fairground rides, a fire-trick show, music and of course food and drink, it is looking to be the fright-night of your life..

Book your spot now, if you dare…

https://visitbristol.co.uk/whats-on/fear-at-avon-valley-adventure-and-wildlife-park-p2335403

01179 864 929

 

Bath

 

Halloween Trail

For frightening fun with all the family Prior Park is organising a trail from the 21st to the 29th of October. See if you can find all the giant bats and win a spooktacular prize!

Booking not needed but entry admissions apply.

https://www.nationaltrust.org.uk/events/9703fd44-b0c0-4a0a-a287-0528427cc9e4/pages/details

01225 833977

https://visitbath.co.uk/whats-on/halloween-trail-p2340383/email

 

 

Longleat Ghost Tours

The stunning abode of the 2nd Viscount of Bath and his wife “The Grey Lady” Lady Louisa will be home to many a frightening guest this Halloween. Take this spine-chilling tour through dark corridors, attics and cellars. But tread lightly, as The Grey Lady still stalks these halls in search of revenge.

https://visitbath.co.uk/whats-on/longleat-ghost-tours-p2340203

01985 844400

 

 

Halloween Wine Tasting Night

Looking for something sweeter to sate your Halloween sweet tooth? Then look no further than Bath Wine Club’s Halloween Wine Tasting night. Sample sublime vintages from Romania’s famed -and aptly named- winery “Legendary Dracula”. And don’t worry–nibbles included for you to whet your fangs on.

Tickets are limited so grab yours now!

https://www.eventbrite.co.uk/e/bath-wine-club-presents-spooky-wine-night-halloween-wine-tasting-tickets-36417068432

[email protected]

01225667311

 

 

This blogpost was brought to you by Amy Cowley, blog-writer for Gleem, a professional Bristol cleaning company! So for this holiday, if you need domestic cleaners for home Halloween celebrations, call Gleem on 0800 808 5544.

Have a Happy Halloween!

How to get rid of flies

How To Get Rid Of Flies At Home Or Office

Flies, an unwelcome house guest

Last week, Gleem looked at a classic method to target those annoying flies hanging around your home. This week we will be looking at a more aesthetically-pleasing method to combat these critters.

Continue reading How to get rid of flies

Investment Into Gleem – Startup Serial 18

Investment Into Gleem

Investment

When I started the business, I knew there was potential to grow something larger than just a local business. As a result of this, I applied to a variety of investment pitches, seeking investment.

Continue reading Investment Into Gleem – Startup Serial 18

Search Engine Optimising Gleem Startup Serial (Part 17)

Search Engine Optimizing Gleem

Search Engine Optimisation

From Day 1, Gleem has focussed on being modern and tried to remain a business that represents itself well online. We built an intuitive website, had a vocal social media presence, but weren’t visible on Google when you searched for the services that we provide.

Continue reading Search Engine Optimising Gleem Startup Serial (Part 17)

How to Unblock A Sink – Cleaning Hacks

Simple Cleaning Hacks By Gleem
How To Unblock A Sink
Unblocking a sink: oddly a very satisfying task

Blocked sinks: a perennial problem impossible to ignore!

This phenomenon is extremely easy to cause but also easy to undo, particularly with the help of those cupboard staples: vinegar and baking soda.

Continue reading How to Unblock A Sink – Cleaning Hacks

Cleaning Granite Tops – Cleaning Hacks (Part 1)

Cleaning Granite Tops

Granite worktops: a stylish but often sticky choice!
Granite is a popular choice for kitchen surfaces; it’s cool appearance compliments everything from the most minimalist to the most eclectic of kitchens. However, in our experience it’s also notoriously good at attracting grease and grime, with sticky surfaces ruining an otherwise pristine kitchen. Many specialist cleaning products have been developed to combat the streakiness, but these are more often than not extremely expensive. By our reckoning, these are simply not necessary, as the products hanging around in your kitchen cupboard are more than up to the job, saving you valuable pounds.

Continue reading Cleaning Granite Tops – Cleaning Hacks (Part 1)

Recruiting As A Startup – Startup Serial #14

Recruiting: Getting it wrong

Gleem was growing and it was feeling good.

I’d been in business for about 6 months and it felt like the right time to step it up a level: I was going to hire someone to work full time.

I had interns working part time, but this was a big commitment to the business.

I didn’t really know how to recruit, so I started reading online about it.

I posted some job adverts on free resources like www.indeed.co.uk and received a few applicants.

Then I got contacted by a recruiter. I listened to the perfected sales patter dismissively, but then they hooked me with one line: if you let the new employee go before their probationary period, I would receive a full refund.

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I interviewed a few applicants, and can’t say I was particularly impressed by the quality, which got me second guessing this recruiter. I gave him one last chance and he sent someone who I thought would work well in the business: A young London girl who seemed ambitious.

I decided to hire her and she started working whilst my interns finished up their work at Gleem.

Month 1 seemed to go quite well, I allowed her to find her feet, whilst offering up responsibility and she seemed to react well.

Then things started to take a turn. She had booked a holiday in Germany and for the fortnight before this holiday she acted as if she wasn’t working. She was lethargic and uninterested. I had to really motivate her to work, and generated a mediocre list of tasks to perform before leaving for her holiday.

I had sought someone who would be dedicated to the business and who would be viewing it as a great opportunity for growth, but when I discovered that half of this list of tasks had not even been attempted.

I realised I had made a bad hiring decision. I decided that even though she was only holiday, because of the level of commitment I told her that I expected that it would be ok to call her to clarify what had gone wrong.

I was greeted with an aggressive and dismissive person on the other end of the line, who may as well have sworn at me for interrupting her trip abroad.

I decided that I no longer wanted someone like that working at Gleem as it was not ‘on brand’, and so let her go.

When it became time to receive a refund for the placement fee from the recruiter, I discovered that this ‘full refund’ was actually a lie from a recruiter who was about to leave his post, and was looking to make a quick placement (and the subsequent commission).I had to fight with the company but eventually received my full refund.

It was great to have a try-before-you-buy opportunity due to the cheeky recruiter, however in hindsight I can see that I hired badly.

I let emotion play too large a factor in why I hired someone: I liked her, she was straight talking and I based my decision upon that alone. I didn’t reference check her or anything.

So that was my first hire. It went badly, but again there were some great lessons to take from the experience.

Next Serial>>

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